This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact us online or call us on (07) 5529 0888. (9am to 4pm, Monday to Friday).
Where we deliver
We will deliver to most addresses within Australia, international locations are at special request only and subject to approval. We require a street address for delivery - unfortunately we cannot deliver to a P.O. Box. Some remote locations cannot be serviced, however Coffee Roasters carrier may be able to deliver to a local depot where you can collect your products.
We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.
Our transport company will deliver the product to your requested location at your address wherever possible. Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition.
Cost of delivery
Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address.
An estimation of your shipping fee will be calculated during the checkout process. You will then be able to proceed with your order and make the online payment or cancel the checkout process.
Acceptance of delivery
Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Coffee Roasters Australia to be authorised to receive the products.
Unfortunately Coffee Roasters Australia and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, Coffee Roasters Australia carrier will return the parcel to the nearest depot until delivery is rescheduled. To reschedule delivery, you the customer, must contact Coffee Roasters Australia to arrange re-delivery.
Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.
If your delivery has not arrived, please contact us. If you wish to return a product delivered damaged or otherwise, please refer to Coffee Roasters Australia Online Returns Policy.